ACCESSORIES, INTIMATES, SALE OR DISCOUNTED ITEMS, INCLUDING ORDERS USING A DISCOUNT CODE ON A SALE DAY, ARE FINAL SALE. NO RETURNS OR EXCHANGES.
Online orders will not be honored in store for exchange or in-store credit. Online returns will be issued an online credit.
Please allow 5 Business days for our return department to process your return once it arrives back to us.
Your item must arrive back to us within 14 days from the day you receive your order. This policy begins on the initial delivery attempt.
Original tags, including The Boutique tags must be attached. We will not honor your return with the tags unattached.
Inside your package please enclose your information along with your order number & email used at checkout. You can also enclose the original package slip. If we do not receive this information inside your package, we will not be able to locate the order to issue a credit.
Orders that are shipped free: Shipping fees will be deducted from online credit upon return.
Original shipping fees are non-refundable and return shipping costs are the customer's responsibility. The Boutique does not provide return shipping labels. A 15% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
If you have an excessive amount of returns we will start applying a 15% restocking fee to your credit. If we feel it is becoming overly excessive, we will review your account at that time and we will make the decision to refuse service to you moving forward.
REQUEST A RETURN:
Before starting a return below, please make sure your return still falls within the allowable days to ensure it does not get rejected. Any returned package that arrives back after the 14th day would be sent back regardless of approval.
The return package must arrive to us on or before the 14th day from when you received your order/initial delivery attempt.
If we approve your return, please make sure you will be able to ship your package back immediately so that it arrives before the 14th day time period.
START YOUR RETURN