LOCAL PICKUP

 

ORDER PICKUP POLICY

 

Please allow 24 hours for your order to be ready. You will receive an email from us when your order is ready for pickup. Please note that if you visit our pickup location before you receive an email from us, you will not be able to retrieve your order. It is absolutely very important to provide a correct email address at checkout with no errors so you receive all order notifications from us. 

Please have your pickup confirmation email handy to show at the pickup location. If someone else is picking up your order, please forward them the email or a screenshot of the confirmation.

Very important instructions below that must be followed for pickup

Pickup times are Monday – Friday; 9AM – 3PM Please have your ID & pickup confirmation email ready. Please note we do not have changing/fitting room areas. Returns must be mailed. We cannot accept drop offs as we do not have the system in place to do so. Please visit our returns policy to initiate a return

ORDERS PLACED OVERNIGHT: Following what is detailed above, please allow a minimum of 24 hours for our team to fulfill your order. An order placed overnight will not be ready for pick up the following morning. Your order will only be ready for pick up when you receive an email from us that your order is ready.

EXAMPLE: IF AN ORDER IS PLACED THURSDAY AT 6PM, IT WILL NOT BE AVAILABLE FOR PICKUP UNTIL FRIDAY AFTERNOON - 1PM.

ORDERS PLACED ON THE WEEKEND: Pick up orders placed on Friday after 1PM, Saturday, or Sunday will not be available for pick up until Monday afternoon.

EXAMPLE: IF AN ORDER IS PLACED FRIDAY AT 2PM, IT WILL NOT BE AVAILABLE FOR PICKUP UNTIL MONDAY AFTERNOON - 2PM.

Once you receive the email that your order is ready, you can pick up your order anytime during our regular business hours. We will hold your order for maximum of 10 days. If your order is not retrieved within 10 days your order will be canceled and subject to a 25% restocking fee which will be applied to an online credit. If you cannot pick up your order please let us know immediately so we can invoice you for shipping.